Just went back for my second session with Shantel at KC...Have to say that one of the BEST aspects of this salon is their shampoo room...A little slice of heaven and I was pretty much "blissed out" by the time the shampoo was done. (= Shantel is amazing...has studied in Germany and has a gift for knowing what cut/length will work with your facial features. Tried a new bob and it looks/feels phenomenal. This is the ultimate in pampering. Love the people/salon/experience - try them...I can guarantee that you will, too!