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  • This particular location is terrible. I ordered a pizza, sandwich, and fries. Their website says it will take 1 hour for it to get here. I could've ordered twice from Pizza Hut/Dominos twice...maybe three times...and those orders would get here before that hour was up. You don't get any estimate on time prior to finalizing your order. The 1 hour came and went. I called and they said something to the effect that everything was being placed in the delivery driver's car and will be there soon. Another 30 minutes goes by. I call in and want to cancel and this time get someone else who was very rude and sounded like she couldn't wait to hang up. She said the delivery driver is on his way. Great! I should expect it pretty soon right? ANOTHER HOUR?! Once it gets here the delivery driver isn't apologetic at all. In fact, he's looking at me as though I inconvenienced him. By this time its way too late to eat a decent meal with the family. I sit down to contemplate wtf just happened, open the box of pizza and realize its cold. No heat at all. Nothing. They probably had the pizza ready hours ago and had it sitting around waiting to be delivered when the driver felt like it, or had more orders waiting to be delivered so they could maximize his time delivering a bunch of orders. I checked the fries. Cold. I went to Facebook and found out that many people have had the same exact problem, even worse with burnt/inedible food, ordering in person and it takes forever, etc. I came here to Yelp and found the same stories. I do not understand how this location has remained in business with its terrible customer service and horrible time-management. It is a very poor example of what Geno's is, because other locations throughout the Valley are the exact opposite.
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