I've waited a couple of days to update my review. While the food is still good, I'm disappointed in the way management addressed my concerns on my last visit.
I bit into a large bone in the tuna salad, it was hard enough and sharp enough that I wasn't quite sure it even came from a fish, and instead of bothering my server or making a scene I opted to go to the quiet, unoccupied section of the bar to wait to let the manager know. I stood there for about 5 minutes until a gentleman and woman arrived to talk to me.
I wanted them to know that it was sharp enough it could have cut me and there are lots of children and older people, in the establishment and this poses a choking/safety hazard as nobody expects to find this in something soft and mushy like tuna salad.
I was not trying to get comped, I told them I wasn't hurt, I just wanted to show them so that they would throw out the batch of tuna salad.
Now my husband is a restaurant manager himself and while he was disappointed that they did not come to our table I mean this is a nice place it's not McDonald's or something, it was what happened on our way out that is what's prompting me to write this review.
As I was leaving I made eye contact with the female manager and walked right by her and waved. She watched us go without uttering a single word.
This is what sets apart restaurants for me , a good manager who cares about their patrons would have asked how the rest of our meal was, and apologize again for the incident earlier etc.
I felt dismissed and unappreciated as a returning and loyal customer. To me that's just bad service and unkind management. If I go out of my way to be nice to you and not be a crappy patron looking for a freebie you should have enough decency to address me on the way out of the restaurant.
The management can use a refresher a customer service. I've had better table touching and concerns addressed at an Applebee's.