Woke up yesterday morning to no A/C and it was humid and hot! Tried to contact our home warranty company, and finally after 3 hours they called me back. The assigned a service ticket and the contractor was pushing the repair visit out 6 days! No way! It's summer in Phoenix, are you kidding!? So my husband called Grand Canyon, they agreed to quickly dispatch someone. Unfortunately he was on a plane from LA to PHX and I was at work over an hour away. The tech didn't need access to the house for the likely repair, however, he did need my credit card info. And guess what I had done just that morning when I left in a flurry due to the A/C issues...left my purse and wallet at home on the counter. Between scheduling issues, travelling conflicts and lack of payment method - Grand Canyon was great! Kathy @ office was fantastic and understanding during my 'rant' and the tech, Todd was fantastic as well because I oddly had to have him go into the house, find my purse and get my credit card from my wallet for payment. Talk about crazy day! Came home last night to the house cooled from 85 to 78 (in only 2 hours) and by later last night finally to a very comfortable temperature. Very quick service and polite! Would definitely recommend Grand Canyon.