Process of an hour workout is great, but has gone from being family friendly to a robotic type of business. We used to be able to high-five our instructor prior to each workout which served as a motivator, but you are now issued pre-assigned laminated card stating which machine you will be on. One used to be able to stretch in the gym, now everyone is stretching in the waiting room. What's the difference? Some allow you to stretch in the gym while others do not. I've dropped from unlimited to limited days because I'm looking for a different place. None of the same instructors are there from last June and the office staff has turned over as well.