Called the night before Easter to make sure they are open and can handle an order for 14 donuts that we wanted to have for a party. Go in the next day a little after they are open and disaster had struck, 2 people are not able to be there and what is available is minimal. Wayne (owner) is great, takes the order tells me the situation and I comeback after an agreed time all is there ready to go.
I know some may say, that is what he is in business to do, but it is also a great customer experience. In a city built from "service" it never ceases to amaze me how some places never learn this.
Thank you Wayne for kicking it up a notch and making good on the order - I will be back.
PS: our guests raved about your donuts so expect some new customers.