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  • BROKEN GLASS EVERYWHERE No, this is not a line from Grandmaster Flash but literally, there were shards of glass underneath my table!!! I was eating with my friends this morning when I felt something wet on my foot. When I looked down, I was shocked to see my foot covered in blood! I became nauseated and wanted to faint. I called the server to ask for a band aid and told him that I had cut myself on a piece of glass. As I examined the floor I found more broken pieces! When the server disappeared for more than TEN MINUTES I then asked for the Manager who took another FIVE minutes to attend to me. WHY WERE THEY TAKING SO LONG!? When the Manager came, that is when I realized Mandalay Bay will hire just anyone who will work the graveyard shift. The manager's attitude about the entire situation was disappointing and disrespectful. There I was, bleeding profusely (cut was pretty deep) and she didn't rush over to me because she said she was waiting for security because that is their policy. I understand business has policies but I what I don't is why she couldn't come over immediately to assess the situation. The cafe was empty (it was 6am) and I was flagging down every server to get the Manager. The demeanor and tone she used made me feel like she really didn't give a crap about her customer. All she had to say was, "I'm sorry this happened I will get security to help you with first aid." but when I told her that she said with attitude, "I cannot apologize because then I'm claiming liability. Also, our business policy states that you cannot be barefoot." Which got me more upset because I came in wearing heels! I took them off while eating . I've seen kids crawling on the floors at these restaurants what if a piece of glass had cut one of them?! What if someone fell and sliced their wrist on the glass?! Mandalay Bay used to be a high-class resort with excellent customer care but they have definitely lost their value. Maybe that is why their room rates were significantly lower than the others on the strip- no one is staying there anymore. They have nice rooms but I don't think I will be coming back here anymore. I hope someone at Mandalay Bay can address this rude Manager at Raffles Cafe and get her fired. She's a black girl, in her early thirty's with glasses I didn't get her name, right when I started filing a complaint she disappeared. She should not be allowed to work in any customer service position. What a bad way to end my weekend in Vegas.
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