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  • Fun atmosphere and looks are all this place has to offer. The food was sub par and the service was horrible from the start. Girl seating us was not at all friendly or greeting. We waited approximately 8-10 min before being seen by our waitress. Drinks went empty 2x and delay in food was 40-45 min for our burgers. We had to go get utensils from another table on our own. Wife ordered well done. The burger was closer to medium with alot of pink inside. The portion of fries was a McDonald's small at best. My burger was uneventful but not bad. The elderly woman behind us had a drink spilled on her by the staff (accidents happen and the guy that spilled it was very apologetic) it soaked her, her purse and the table. The couple had to clean it up mostly by themselves as the staff had to take off to get napkins (approx 5 min) I overheard the manager offer them a lousy 20% discount. The couple was just eager to leave. The manager offered to remove my wife's burger from the tab (which about 90% of the burger remained uneaten) which is the reason for the second star. It sounds like im just trying to trash the place but this was honestly our entire experience. I'd recommend both Hooters and Twin Peaks over this place if looking for similar atmosphere. The poor management completely dropped the ball with hiring this staff. Great location and concept but failed to deliver in every aspect of customer service.
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