I have had them groom my babies twice now and I could not be happier. Not only are they super responsive and make it easy to schedule with them, they treat my boys like princes. My dogs are my babies, but I also know they are a bit neurotic. They have separation anxiety pretty bad, but they do not mind being groomed by Boom Chicka Groom Groom :) When they are done they smell great and they get a little bow. Love them!