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  • I have to preface this by saying I love Starbucks! Love their drinks, food, merchandise, etc. we were so happy when this Starbucks opened, as its right by our church/school. The building is very pretty inside and out, and everything is working and available unlike the Starbucks on Eastern, south of this location. This alone gets three stars. But let me now write about what gets ZERO stars. The customer service. For the first month or so, it was GREAT! Then, it was ok. Not great, but not bad either. Fast forward to last week. I got two vanilla frapachinos for my kids, one with caramel. I get this every time and have never had an issue. I pull up to the window, and I'm waiting, and waiting, and then the barista starts to make my drinks. I'm the only car in the drive-thru, so it's not busy. As he's making them, I'm watching, and see that he makes them both without caramel. I stated caramel, and I was charged for caramel, but no biggie, it's a mistake! He eventually opens the window and starts to take my card. I say "I'm sorry, I tried to get your attention to tell you, but one of those should have caramel." He looks at me, slams my card on the counter, then rolls his eyes at me and sighs! REALLY??? He then slams the window shut, and angrily fixes the issue. Opens the window back up, gives me my drinks, my card, and no straws. He then realizes he didn't give me straws, hands then to me, and closes the window. No "thank you", no "sorry for the mix up", nothing. Terrible customer service. I tried to get his name, but we was wearing a blank name tag. So barista with the grating goatee, thanks for the less than stellar service! If I happen to be "helped" by you again, I'll make sure to get your name.
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