UPDATE (4/8) - Joshua did respond and we chatted in a phone call. He basically admitted without admitting it that he doesn't use the "best" of the best products. He does appear to care, but he also cares about the bottom line. He admitted the chicken soup was simply a broth and that is why half of the reviews say the soup is flavorless. The corned beef and pastrami are made special for them, but not made in-house. Every big fan of these two meats knows the good stuff never ends up on a slicer - it gets cut by a knife. They only use real turkey after 4pm, etc and it goes on and on. Was offered a trip back on him, but I wouldn't know what to order, so I will just pass and hope others know that you can do way better.