When I eat out I expect consistency. I just had to bring back two plates of food because it was WAY to Thai Spicy. I have eaten at alot of thai places and always get thai hot. I have even had this before at the same place and today it is simply to hot to eat. What I did not like is they tried to tell us we have never had their number 5 before and we have. It was close to their closing time and refused to remake the food only offering a refund. Sorry you had to work late but if you mess up an order you should fix it.
This has left a pretty sour taste in my mouth for service, I won't go back. The owner wanted to argue. Customer is always right!