About: http://data.yelp.com/Review/id/SPAxDGIGhZpSx8gJYKbdJA

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About: http://data.yelp.com/Review/id/SPAxDGIGhZpSx8gJYKbdJA Goto Sponge Distinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-10-30 00:00:00 (xsd:dateTime)
itemReviewed	Born And Raised
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I'm looking back at the reviews since I last left my update seems to be that the service is so spotty at this place. Is the ownership/management completely oblivious and doesn't read reviews or they don't care because the fact is this place should be awesome their food was very good but other people continue to drill over my point about the service and when you're a bar you're in a service industry and the fox part is good, the customer facing part seems to still be the issue Just because I keep thinking about the service and in reading other people who are experiencing the same thing sure you get these people who say they love this one bartender or this one person but there is a problem when other people continue to repeat the same issues that your other staff just don't know what they're doing or don't care The thing is I'm not a drinker but I work in an office right near you and I should be going to lunch there once or twice a week and maybe one happy hour after work but I don't and that's because I keep seeing people saying the same damn thing about you shitty service I think you guys understand that you have good quality food and that you have a good environment on the interior and you're resting on your reputation from your other location and not taking into account there is an issue with customer service I am pretty sure I will be giving you another try sometime next week and I hope your staff is nice and friendly and courteous to me whether I'm sitting in the bar or a table whether it's lunch time or whether it's happy hour or dinner, whether you're busy or whether you're slow customer service is key or your business is going to die because you're tucked into a strip mall and no one's going to stop and see the sign and pull in there, your reputation hangs on reviewer's like me just as much as on people who don't review and leave their friends their own interpretation through word-of-mouth advertising it's basic advertising 101 so take your heads out of your asses managers, tell you staff that there are many negative reviews I hope you succeed I really do I hope I come back and say I had an awesome time and the service is improved and I will be updating the review again, otherwise my thought on this place still is the same it's above average bar food with no LOCAL feel, Chillis or Applebee's across the parking lot and street has the same impersonal feel and you staff should be doing all it can to make this BAR a place people want to go, not a place where people keep complaining about service (haven't seen many complaints about food)
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Greg

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