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  • Last Friday morning I went to the Scarborough warehouse to get a flat tire fixed (tires purchased at Costco, advertised free flat repairs). I arrived 10 minutes before the opening time (per website) and there were already 9 people in line in front of me. After about 10 min, the sole person at the desk announced that those towards the end of the line may not get served that day due to being short staff due to illness. After 45 min in line, she announced that the schedule was full for the day and she could offer an appointment for Tues-Thurs the following week. When I got to the desk, I explained that I had a flat tire and was travelling past Kingston later that afternoon. She thought hard if she could squeeze me in, and also checked another location (which was also fully booked). She felt badly that she couldn't help me - I have no complaints about her. I asked if another non-Costco shop could fix the tire (not being sure about the nitrogen filled tires). She said that nitrogen wasn't an issue but getting it repaired elsewhere would negate my warranty. I had no choice, so went to a local mechanic for the fix (after wasting almost an hour at Costco when I was trying to get ready to leave town). My complaint is that if Costco advertises free flat repair, they should always find a way to fix a flat regardless of their booked appointments. This contingency should be built into the daily schedule. Who is ever going to be ok waiting a week to fix a flat tire?
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