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  • *My issue is with the customer service after the purchase* Purchased a washer and dryer from Home Depot on Jan 10/18. Scheduled delivery was for 1/20/18. A part of the delivery was not only to install but all to remove my old washer/dryer. Upon scheduled delivery, movers came at approx. 1:00pm and delivered and picked up old appliances but did not install. They delivery guys had mentioned that someone else would be coming within the next 30-60 minutes to do the install. No one showed up. I called the 1-800 number provided on receipt and spoke with the appliances department to which I was told that installation is extra and was not a part of my order. I vehemently informed them that it is indeed a part of my order and this issue needs to be fixed. The receiver recommended I call Home Depot to get this sorted out to which I did and they confirmed that installation should have been done during the time of delivery. To make a long story short, I did a lot of back and forth between Home Depot, the appliance department, installation department and even Ovation delivery (the company HD uses). Home Depot was recommended to me but I will never recommend them to anyone else. I am still waiting for my machines to be installed. I do not know why there is so much confusion and why me as the customer has to be chasing everyone to get some kind of result. I now have to wait on what appears to be the installer's time to get this rectified as there is no sense of urgency. I went with HD thinking that since they are a known and reputable company, they would not have these kind of issues. Clearly I was wrong. Someone either needs to get their stuff together or be dropped from doing business together. This is so upsetting, disappointing and unprofessional!!!
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