I bought my desktop computer in to Mike at about noon. He bench tested it and determined the failure while I watched (the diagnostic was free). He quoted me a price for the replacement part and the time and cost of labor. I got my computer back working by 4:30pm that day at the quoted price!
As an engineer I have the skills to fix most of my computer issues but I don't always have the time (or patients). I was impressed by Mike's systematic investigation of my computer problem and his technical knowledge.
I will be back again.