| rev:text
| - When I stay at a hotel, which I do quite often, I am there for only one reason: To sleep! I'm not here to watch movies till the wee hours, slam doors, or knock someone's brain off the headboard all night long - like the rest of you. I'm there to get as close to eight hours of sleep as I can get, before being interrupted from that pursuit by one of the morons listed above.
The responsibility for those activities that disturb my sleep by hotel "guests" who stay in hotels maybe once a year - and have no understanding or sympathy for those of us who do it for a living, cannot be laid to rest at the feet of the hotel, until I call to complain- and the hotel does nothing. Fortunately, that is not the case here.
But... When I have to fight the hotel staff, trying to get them to provide me the most basic of needs, when it becomes clear that I'm going to be billed for services that I was not provided - that's when it's time to YELP!
It's the little things, that every hotel does for you - that isn't happening here.
1. The most important weapon in my arsenal, the highly valued "Do Not Disturb" sign was missing from my room. When I called to have it replaces the woman I spoke to asked, "Well have you looked around the room for it?"
What? Am I at home? Are you my wife? Of course I looked for it!!!
To the hotel's credit, someone put a sign on the door - without waking me up to tell me that they were doing it.
2. When you log-in to the hotel's server - you are given the choice of picking the run-of-the-mill connection speed - or, if you are at the right reward level - a higher baud rate, for free. I'm at the right level. However, for reasons unknown, all attempts to log in using this feature were denied. The splash page says, "Contact the front desk". Doing so (yet again) it became very clear, very quickly, that the woman I was speaking to had NO understanding of how the rewards log on was supposed to work. Well, it's free for everyone, she kept saying.
3. Every-other-hotel: Two bars of soap. A bath bar, and a smaller bar for washing your hands. This hotel: Only the smaller hand bar.
4. Check in: At my reward level, I get breakfast (such as it is here) for free. I should've have to ask, they should know it. At check in, I wasn't given the all important coupon. Of course in the morning they ask for it and I didn't have it. So back to the front desk - again - to ask for a basic service that I get, and expect, anywhere else, without the fight.
About breakfast... if it were not free, I wouldn't be eating it. A really, really, small breakfast sandwich which (if I had to pay for it) costs almost $9.00
At any Hilton Garden Inn, I get an entire breakfast - including drink refills, which you pay for here - for free.
Mom said, "If you can't say anything nice, don't say anything at all." So I close with the nice.
The rooms are comfortable and quiet, and all I'm really here to do (as I said) is sleep. Three stars for a good nights sleep.
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