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| - I have left very few reviews since opening my Yelp account. It takes a really "standout" experience for me to want to post something here.
This is such a moment.
We drove almost an hour and a half, to gather here for a friend's birthday. We planned on getting appetizers, playing a bunch of games, eating dinner, and then playing more games until the end of the night.
We were seated at the bar area right away, and our waitress came. She took our drink orders, and then left. I ordered a basic Whiskey Old Fashioned, the rest of our group ordered specialty drinks, that looked really good. My drink literally tasted like water. The only thing that lead me to believe there was anything else in it was the muddled fruits at the bottom of the tiny glass.
It was happy hour, I am sure they were swarmed at the bar, so this gets a small pass, and I mean small, its still a bar.
After this, the waitress returned, and we placed an appetizer order. We realized it was 6:20pm and the rest if our group would arrive at 7pm, so we planned on getting out appetizer check right after they came.
7pm came, the rest of our group came, and we were moved to a larger table, as we figured we would just do dinner first. But our appetizers had not come.
The waitress returned to get more drink orders, and we gave those.
7:30pm came around, and we still had no appetizers.
We flagged down what looked like a manager, and informed him of our wait, to which he scoffed and told us it was busy, but he would try to get our waitress.
Another 15 minutes passes without either of them coming by, and our party decided we would go to the food court instead. We waited for the manager or waitress to return so we could inform them we had no intention of staying and that we could cancel our appetizer order.
Another 15 minutes passed, and the manager and waitress both returned. After telling them we were going to leave and that they could cancel the appetizer order, they said that they were 'on their way out' and that they would give us a couple play cards to compensate us for the poor experience.
Another 15 minutes passed, with no return of either people, or our appetizers, and we walked out. We passed the manager as we left and he just looked at us as we passed him. He did not say a single word.
I am completely appalled at the service we received this evening. It turned our entire planned evening upside down. Not only this, but for an establishment that charges an outrageous amount of money for food and drinks, you would think that they would have a better trained staff, or a manager that had a clue what he was doing and how to help his customers. Even if he is not directly responsible for the food or the servers, he could have made some effort to make our situation right, instead of essentially laughing in our faces when we asked, and then not saying a word when we left.
We do not live anywhere near this location, but we will make sure to avoid this, as well as the other locations in Wisconsin. We, including our family and friends, will not give this company any more money.
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