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| - This has to be the worst massages my wife & I have received in our lives.
My wife and I have been getting massages all around the world including Thailand for 20 years.
We call and get 1.5 hour appointments at 8:30pm. (1 hour body & 1/2 hour foot massage) We arrive at 8:32 and start filling out forms. My wife's 1st question SPECIFICALLY asks for a strong therapist. The receptionist says yes, there is a strong therapist. My wife's 2nd question was if the therapist was Thai; the receptionist says no, they are Chinese...BUT they've been trained by a Thai therapist. I have nothing against Chinese therapists (I am Chinese) when I am getting a Chinese massage. The techniques are worlds apart. The receptionist continues to say it's OK, many customers ask for these therapists, they are good, etc...
So we make the wrong choice and continue.
We change into their shirt and pants and lie down on the mat. My massage starts with a foot rub and pressing on my legs. Not much of a massage just kind of squeezing on my muscles. Continued onto the rest of my legs. After that she started to pull and bend my legs. Not much pressure was being applied so I'm not sure what this "exercise" was about. Not much changed for the duration of the 1 hour. A lot of of just lightly rubbing and petting like other Yelpers mentioned. Rubbed my scalp, my ears, my back, my neck and my arms a few times. Pulled on my fingers...THIS WAS NOT A MASSAGE.
Now onto the last 1/2 hour, the foot massage. The therapists actually switched at this point! I didn't know what's going on until later. Much of the same thing, squeezing my foot here and there and that's about it.
My wife is fuming about her massage while we're changing back to our clothes.
For her first hour, she had to tell the therapist where to massage and she needed to be stronger. Nothing relaxing about this at all. Kept telling her stronger, the therapist would press a little harder once or twice. This one didn't have a clue of how or where to massage. This went on for an hour.
So the therapists decide that they need to switch because the one massaging my wife was getting tired from using all her strength...WT?? My therapist had more energy because she was just squeezing my arms & legs, they switch so I get the tired therapist to massage my feet.
The last 1/2 hour for my wife was exactly like mine, just a foot squeeze.
So we go to the front counter to tell the receptionist of what just happened. She actually said to us, "we came in too late in the day, all the therapists are tired. It's time for them to go home." If we knew this, we would not have even came here at all. I don't know why, but we paid and gave a tip...
So the next morning, I call and look for someone to talk to about my experience. I called their other location and talked to a "manager". She took my number and said she'll call the "general manager".
I get a call and talk to this man and he said sorry I can't help you, you stayed for the 1.5 hours so I can't do anything for you. I explained that what we received was not a massage and I shouldn't have to pay for this.
He said if the therapists used more strength, they can get in trouble if they hurt their customers. I said they weren't even massaging their customers!
This man is very impolite and did not care about customer service at all. He hung up on me.
Oh yeah, he said we got a 20% new customer discount...we got a good price. Yeah right.
Pass on this place. Unprofessional and bad service.
Too bad this is the only Thai massage in PHX.
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