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  • Terrible and incompetent. I used them because they were one of the companies listed by my health insurance. I knew exactly which breast pump I wanted and it was listed on their website. The first person I spoke with was lovely and quick but clearly an idiot because she spelled my name wrong on the account as well as my email address and sent me the wrong pump. I was never told that the pump I requested was not covered by my insurance. They didn't call me back to clarify - they just sent the wrong pump. This seems like an easy fix right? WRONG. So I called back the same day I received the wrong pump and spoke with someone else and they said they would correct my order, my name, and help me get my return processed. Great, sounds like someone was being helpful. Wrong again! I never heard back or received anything by email or mail. Because I did not hear anything, I made an online account. When I checked the account online - my name was still spelled wrong and my email address was still incorrect, and there was no return processed. There is a 30 day limit on returns so I spent my morning today - being on hold for an hour and speaking to three different people. And it was only the last person I spoke with who informed me that the brand of pump I wanted wasn't covered by my insurance. Okay - the appropriate thing to do in that situation is call me after they determined that and ask me what I would like to do - NOT send me the wrong pump and then just be incompetent when I try over and over again to return it. Anyway, the last person I spoke with just informed me that it would take 3-4 days to EMAIL me a shipping label - which, wow, is a ridiculous amount of time to email something but fine. Let's see if they actually follow through. When you are pregnant and due literally any second, you shouldn't have to jump through hoops like this to get something that is so critical. I can't imagine someone who may be dealing with a serious or terminal medical condition having to interact with this company to get the medical care they need.
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