my shipment is currently missing. It's ten days late. Each day that it's been late, I've called and they've said "oh, don't worry, it'll be there tomorrow." Each day, they say the same thing. Finally, i saw that it said "Delivered." I got home to no package. No accountability, no guarantees, no way to ensure your package will be delivered. They SOUND reassuring at first, but I suspect it might all be a practical joke.