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  • I am so irritated with the unprofessional experience I am having with this company. Brett came out to my scheduled estimate appt. and was friendly and great at explaining the process. He followed-up to see if I had any further questions. I decided to go with Renco b/c of the positive reviews and my experience up until that point. I signed the contract and put down my $2,400 deposit. After 2 days of no one calling me to discuss when we were setting up a date to complete the roof, I decided to email them. After 2 more days of no response from the email, I decided to call them to see what was going on as I started to feel nervous I was being taken advantage of. Someone called me back, I explained my worry and stated I knew they were busy and that's fine; but I would just like to be kept in the loop. I don't mind if it's 2 weeks until my roof is done as long as an appt. is set. Also, someone was supposed to come out to give me samples so I could pick a shingle color, but that hasn't happened either. I was told someone would call me by Wed (which is 7 days after they took my $2,400 deposit) to discuss and set up a date. No one contacted me on Wednesday. I should not have to continue to f/u with a company that has already cleared a deposit I've given them. If I had not signed a contract that stated I would lose the deposit if I backed out; I would definitely have taken my business elsewhere by now. Update: The day after I posted my complaint, I was contacted by several members from the Renco team to apologize for not communicating effectively with me. Communication improved 150% and they scheduled a date/time to complete my roofing and spray foaming. They came as scheduled that day, and had a large team to complete the job in a timely manner. They cleaned up appropriately, and my only complaint was that 3 plants in my flower bed were stomped on and destroyed during their process. That was a little frustrating, only because this was the first year I've finally been able to get my plant looking good and thriving. Other than that, Renco did great and I've already had several neighbors complimenting the roof and asking who did it.
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