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type	rev:Review
dateCreated	2018-06-19 00:00:00 (xsd:dateTime)
itemReviewed	Verizon
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Absolutely the worst customer service I've experienced. I went to the Avondale location off of McDowell Road trying to get help with an ongoing battle with a phone that they sold me 7 months prior that all of a sudden just stopped working. There is no physical damage to the phone or water damage the phone just absolutely stopped working. The customer service representative that helped me was pretty much young and dumb. He told me that he seen this a few times before and that they've been getting in a lot of calls about the same issues. Instead of employee helping me he said my only option would be to pay off the device and to buy another brand new phone LOL For What? He didn't help he didn't care all he wanted me to do was buy another phone so I left. At that point I drove to try to get help from another corporate store on Santa Fe Boulevard and withheld by another dumb representative name Smith after I gave Smith my number he look me up he said he have in his notes that I already went to a previous tour of theirs and there's no way he can help me that I needed to get a new phone they didn't care that the phone all of a sudden started working and there was no physical damage it baffles me how careless they were I have already went one week without a phone and Verizon refuse to help me in this is not the first incident. Whenever anything goes wrong with their service order or revealing me they refuse to correct the problem I've been I've been with Verizon for the past 5 years and have always paid my bill on time whenever an issue occur I always have to come out of pocket and correct the issue that was already faulty when they gave me. So I decided to call their customer service line and talk to a very nice customer service representative with the last name of Griffith I told her what was going on she got on the phone with her manager so that they can help me get this issue taken care of as I've been without a phone for one week now so she promised me to send me a new device and for waiting so long for a phone that I didn't have to pay the last device off and my bill will be $23 cheaper since I paid off my contract. She said it will take 2 to 3 days 3 days at the most. 4 days gold pass and absolutely no phone in the mail she never sent a tracking number away she can be reached absolutely nothing so I tried calling back and getting hold of the same representative that help me and here I go with another customer service. He told me that he will try to find a conversation track the device that she promised that she was going to send me that she got approval from from her manager and he will get back to me another 3 Days Go By no call from him no call from her no call from customer service Verizon they just didn't care. I waited one week for the phone the phone never came she lied and there is no way I can get ahold of her but I have her last name in the date that I spoke with her and they can't find the conversation LOL. So I drove down to one of their smaller locations out in Tempe and spoke with the representative by the name of Connor Jones so he tried to help me and get a resolution to the problem we call customer service to see what was going on on their end why did the lady lie about the phone what's going on with the tracking number and how can we fix it. We were on hold for almost 30 minutes and when we did get a representative on the phone he kept going around in circles with me and the other Verizon Wireless representative he put us on hold for 35 minutes and then hung the phone up on us and never even called back. All calls are recorded so I don't see how they're allowing all this to happen and they're supposed to be corporate I cannot say how unsatisfied in baffled I am about this company. As high as their bills are and how expensive they are and they refused to help or have any type of customer service well anyways at the end of the day after spending 4 hours and a half at the last Verizon location I end up having to buy a new phone with my own money no discounts no perks no nothing and Verizon just walked away stroking their shoulders like oh well this is the worst customer service I've ever experienced and I absolutely hate that I stayed five years with this phone company
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Alonda

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