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  • If I could give this location zero stars I would. The Chicken here is HORRIBLE! I've been to this location several times with the same results. Around the edges of the chicken looked like and tasted like plastic. The skin was so rubbery I couldn't even chew it. Hell, I couldn't even tear it! I complained to the manager and he swapped it out with some more chicken. Which was even worse than the first chicken. The manager was really nonchalant about the whole ordeal. He said that he didn't see anything wrong with the chicken after I showed and demonstrated to him what was wrong with the chicken. I told him that he needed to eat a piece. The condiments bar is never stocked. I always have to ask a worker to replace the items. I don't even know why I even bother going back to this location. You better believe that I will never ever go back to this location again. The worst El Pollo Loco EVER!!! I tried this El Pollo Loco again today 4/5/18. The condiments bar was not stocked and it was messy and dirty. I had a coupon for a buy one get one free burrito and they would not honor it for some reason. The manager was extremely rude. I definitely won't be back. I think I'm going to give up on El Pollo Loco. They have gone downhill.
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