The family wanted to meet at NPL for dinner on a Friday early evening... kept checking the No Wait App and if indicated no delay ... "Come on Down" it said constantly. Upon arrival we were told there was a 40 minute wait!?!?! I opened the App and showed the hostess that it still showed No Wait. Her reply was ... oh ... duh ... and offered no excuse or apology whatsoever.
Ended up at a nearby competitor and have a great meal with cheerful and courteous waitstaff.
If they indicate participation in the seating App, they should take the time to actually update it accordingly and not treat their customers with such indifference.
If I could give Zero Stars I would ...