| rev:text
| - This is Part One:
This Aveda location is in Town Square, tucked in between some stores (I think on one side of Tommy Bahama, where there are also a bunch of stores located, the other side of TB is facing the park). We were told (by the Aveda salon clerks in Downtown Summerlin---this was Aveda #2 for us, #1 being the Institute) that this would be the one that accepts corporate Aveda gift cards (*both were purchased on cardcash online*). I did a search online (Aveda site; (my TIP) as for the services, it's better to head to the Institute, as the regular salons do charge quite a bit more) to see which products I would be selecting, because I had about $80.00 in gift cards to spend. Yes, I do my homework!
I am familiar with the brand and have used a couple of the products in the past. Overall, I like that the brand uses mostly natural/botanical ingredients, which is what I'm aiming for myself (I don't want to expose my son to more chemicals so I've been pretty selective with what we use at home.)
So, we went here friday night last week (this was the beginning of the month of July). First, we verified that the amounts were there, and they were. We were given some herbal tea to enjoy. I selected several bottles of essential oils, peppermint, lavender, tangerine, etc. (**this is something that I really needed**) but there was a problem with one of the cards, the manager, Mia, told us that she would be contacting her auditor on monday morning (to find out how to complete the transaction, with a code or PIN or something they might've been missing). She had the other clerk take our info, locked up the gift cards in the safe and they'd be shipping the items to us, free of charge. Cool deal.
I didn't hear back on monday, tuesday was a holiday, so I called on wednesday to verify, but the manager was out. That night I got a call back from the assistant manager apologizing in the delay as the corporate office was not available on monday and tuesday due to the holiday. She said she'd be enclosing more goodies for me. Sweet. So very nice of them to do that.
This is Part Two:
I think that we went back and forth for a few weeks because they still had not heard back from Corporate. I was getting updates from both Ashley (assistant manager) and Mia (manager), which was very nice of them to do that.
This is Part Three (7/31):
I finally went back there yesterday to close out the one transaction for the giftcard that was good to use (and I got the problematic giftcard back so I could submit it for a refund; the rep at cardcash said that the balance of $50 was there and could not understand why it was not working). They apologized many times and gave me some travel-sized goodies to enjoy for the trouble, as they were deeply embarrassed by the situation (Corporate not responding). Sometimes people in retail or customer service do not hold true to their words, but these two ladies were genuinely sorry for the whole situation and they were really sweet to give me those product freebies. I thanked them for all of their effort and for the goodies too.
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