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  • With tickets to the Penguins vs. Coyotes game on leap day, the Consol Center website suggested many restaurants nearby, we saw how conveniently located the TGI Friday's was to the game and made the decision to have dinner and drinks after the game. Upon entering, there were two young women at the door and at first glance did not appear to be hostesses or waitresses at all because of their body language. One was sitting slouched on the bench where you wait for your table to be ready, and the other had her head resting on two fists on the podium. The hostess with her head still in her fists asked us if we would like to have a table or sit at the bar? We point towards the bar because we immediately knew the service would not be great and headed that way. We get to the bar and sit down and many minutes pass by with no acknowledgment and then a quick sigh of relief as an employee dressed in black approaches the taps to fill a beer just as two older gentleman or sat next to us ready for a drink with money down on the table, and he said to them, "I'm not the bartender, I'm just helping out." We walked straight back out the door. I just walked out of the Consol Energy Center were a record turnout Pittsburgh Penguins game of over 18,000 people in attendance (standing room only) and just unbelievable what we experienced, and it was still an hour and a half until closing. Perhaps it was why there was surprisingly hardly any customers which made us make the choice of going in, before the crowds we thought. I'm pretty sure a lot of research went into the investment of this store location and to be managed poorly, with almost zero customer service does no good to waste advertising dollars to promote the business and get people in the door. To be fair I've been to other TGI Friday's chain locations around the country and never had such an experience.
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