Unfortunately, I've moved too far away to make a trip to the Italian Cobbler feasible on a regular basis, but they always did a really great job! I used to go there often to get the heels redone on my pumps - they always looked good and have lasted far longer than new heel tips done elsewhere. I also gave them a tote bag to install a zipper. You'd have no idea that the bag didnt originally have a zipper. The owners are also very helpful.