When I go there I usually get my food to go. Almost every time they mess up my order. One time they packed my hot soup containers in the wrong containers so it spilled all over my car because they melted, another time they forgot to pack half my food and there is just so many other experiences that I still thought I could tolerate since it's 2 minutes from my house.
A couple of days ago I placed an order for pick up how I usually do. I got there to pick it up and after she had run my card and made me sign for it she told me she didn't have what I order and that she could give me something else instead I polity replied "no thank you I'm going to need a refund" and she told she couldn't give me my money back, when I got upset and I told her that she needed to give me what I paid for otherwise I needed a refund she told to come back and talk to her manager (such an inconvenient solution) NOT GOING BACK THERE I'll rather drive an hour than to deal with them!!!!