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  • We looked at the property prior to it being completed and ready for rent, when we arrived to move in the property was a diaster, we had to completely clean the property to live there (food running down the walls, carpet with black stains, etc ...). We documented everything well with pictures and on their move in sheet. On Q responded well to maintenance items while we were living in the property. At move out they witheld a portion of our security deposit for items that were pre existing and documented or did not exist. On Q charged us $185 to clean a 16" x 16" dirt stain on the deck and charged us for oil stains in the garage that were not seen at our joint walk through at move out, they had no pictures or proof that these stains existed and they were not on the invoice from the maintenance company. I would also add that the maintenance company they use is their own company which would appear to be a conflict of interest and would not allow for objectivity. Hopefully this can be resolved without further action. Beware and document well with On Q, be prepared to fight for a fair settlement with your security deposit. Since writing this review the owner Taylor Tenney contacted me and has refunded the money due plus a little extra. I appreciate him doing this and he has restored some of my faith in this company, because of this I have given the company 3 stars up from the original 1 star.
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