This location of PAC Sun is horrible. Went to return a sweatshirt my granddaughter purchased with receipt in hand. The clerk refused to take back the item. He first claimed that it was damaged and had been worn. Not true. When we asked to speak to a manager he claimed he was the manager. But then later he had to call the manager. Then he proceeded to tell us the sweatshirt was damaged on the transfer, little black spots from a poor transfer. When we didn't accept that he said it had been laundered and he could smell the detergent. Not true!! We then asked to speak to the district manager. He went in the back and made a phone call and said the district manager was off that day and wouldn't speak to is on her day off but that she would refuse the return tomorrow too.
Their return policy on their receipt says "Guaranteed Customer Satisfaction""...not true at this location.
When we later asked for the clerks name we were refused!!! DO NOT SHOP HERE!!!!
Would give this store a negative rating if it were available!!!!