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  • If I could give this place 0 stars I would. First off, it's ridiculous that this establishment thinks it is remotely okay to oversell / sell things to a woman just because she doesn't know any better. Originally bought tires with warranty and was told that everything would be covered. Fast forward a few months & my tire blew out. Come back to get it replaced and they said it is not covered because it is my fualt it was "under inflated," then changes the story when he tries to charge us & says oh no it's probably because of bad alignment. Stick to one story if you are gonna ever try to get over on me.. ATLEAST. My boyfriend is a tire tech at a Big O Tires at the highest grossing location in CA. I have been taught how to properly inflate my tires to the right tire pressure and always have my car aligned the moment I feel it's off. So thinking I don't know what is being said to me is an insult to me personally. I asked Jesse, whom is helping me today (currently sitting waiting for my tire to be changed) About this warranty and he gives me the correct information but then gets offended when I confront him about how I believe it is FAKE and unprofessional to sell this warranty without explaining exactly what it covers to woman who don't know any better. At first he was nice but I was a little put off when he told one customer oil changes are $40 then another that it is around $60. If I were a man you wouldnt even try to pull this shit. This is the only place I have been to where the only thing covered is road hazards. I asked him to look up who sold me the tires and instead he says the computer is slow today and walks away.. I know it's because he doesn't want to hear it. Well if you didn't have such terrible customer service maybe you wouldn't have to deal with unhappy customers. Another thing.. Why the hell are you having some 13 year old looking boy work on my tire? He isn't in uniform and has no idea what the hell he's doing so I know for a fact he isn't employed here. Plus 45 minutes to even get the tire off ? Which they couldn't do properly since they had to use something to cut it. Now I have to worry about if they damaged rim. Save your time and money & go somewhere else. Seriously. You will be happy you did.
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