There are not many Lexus dealership here in Vegas, but this place is closer to home. I did not purchase my RX350 from this dealership but I needed some warranty repairs. I showed up at my appointment time and was greeted by a porter. He checked my car in and walked me to the service writer. David the service writer was very courteous and knowledgeable. We went over what I needed to get repaired and talked about future service needs. Never felt pressured to other service to be done, since my car will be there for a few days. After writing up the work order, they put me in one of their loaner cars, which was one of their newer model. The car had a full tank of gas and when I returned it, it doesn't have to be filled back up. The only downside was it took more days for the repair when first quoted. But at least I had their car to drive around. I did have to call a few times to check on the status, it would have been nice if they called with updates after the promise date. Overall it was a pleasant experience. Definitely will use them again in the future.