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| - If I could put ZERO stars I would. I normally go here because i really enjoy the flavor Asian Zing and it's very close to my house. However, on our most recent visit, the service was INCOMPETENT. Our server was a pregnant woman, and I do not have a problem with pregnant waitresses. She greeted us, took our orders and gave us our waters, and then we never saw or talked to her again. We ordered chips and salsa, which given the current occupancy of the restaurant, you'd expect to come out within ten minutes or so. More so, as we continued to wait for our appetizer, we noticed our waitress a few tables in front of us talking to two men who appeared to be her friends. As she engaged with these two, talking, using each other's phones, and even holding and playing with their baby, we continued to get more impatient: being that we hadn't received our appetizer after 20 minutes and we haven't heard from our server who was apparently too busy with personal matters. Shortly after the 20 minute mark, our food came out: which isn't bad. We turned our concerns regarding our appetizer to the food runner and proceeded to cancel the order. Still no word from our server. It wasn't until after we finish our food that we had any contact with our server whatsoever. This contact took form as our waiter casually walking by our table and placing the bill down without saying a word to us. The food was good, but remaining frustrated about the absence of our relatively simple appetizer and overall lack of customer service, we left promptly.
Our main concern with the visit is that we were genuinely neglected. Our server was only a few feet in front of us engaging with her friends as we sat by and patiently stared and waited on her. We would understand if the restaurant was busy: it wasn't, there were maybe 4 other parties. We would understand if she was the only server: she wasn't, there was at least two other. We would understand if she was genuinely busy: she wasn't, she was in front of us the entire time.
Overall, we love the food here and really do prefer this location but we will not be returning.
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