Kiwi and the other optician I worked with were really friendly and nice. The optometrist was fine--nothing special. Neutral.
Even with two vision insurances I still paid $150 OOP...
I called to order contacts and it has been a really hard time getting a hold of the manager to order due to my multiple insurances. When it finally came time to order, I magically find out that there's a $10 shipping fee. Talk about nickel and dime-ing customers. After I told the man I spoke to about how I was surprised, he sounded annoyed and his attitude changed immediately.
I thought the shipping cost would ship it straight to my house. After I gave him my credit card number he tells me "Oh. We will call you when they're ready for pick up." What the hell. Why do I have to waste gas money to pick up the damn contacts if I already paid shipping for the convenience?
I didn't wanna be a jerk and make him cancel the order again.
I really appreciated the two ladies who worked the reception area on Saturday. But after this, I will just order my contacts on 1800CONTACTS with FREE SHIPPING directly to my house.
I will not return.
I would've given 1-star, but my glasses came back quickly which I appreciate so I added a star. And the 3rd star goes to the 2 ladies.
See ya later Pearle Vision. Thought I might try you out because all my family goes there, but I'm good. I will be telling my family to take our eyes elsewhere. And honestly, they probably don't need my business the way they nickel and dime customers anyway! I hate hidden fees!