Update 05/18/18: I went back one month ago to see if anything had changed. It's worse. I sat in the drive thru at the microphone saying "I'm ready" and not a single person replying back for five minutes. After said five minutes, I pulled up to the window and asked wtf the problem was. The girl apologized and said "I'm not the one with the headset". I felt bad because I was clearly being rude and the girl was becoming mildly emotional at my reaction, so I apologized and told her to inform the person on the microphone she is doing a shit job and she should AT THE VERY LEAST inform whoever is at the mic she'll be a second versus ignoring them completely. I informed the girl I did not want anything and I left. I will NEVER EVER come back to a Tropical Smoothie EVER again. What a complete shit show of a shop. Jamba Juice is 1000x better and hires workers that actually work.