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  • So I ordered a sandwich off UberEATS last night and specified that I wanted oil and vinegar on the side. You might ask why, well from order to delivery was 45 minutes and I didn't want the bread to be mushy. So what did Firehouse do?! They put it on the sandwich and by the time it got to me the bread was completely soggy. I had no problem with paying $18 to have one sandwich delivered to me but the least you could do was get it right. So I spoke with Clay the M.O.D and he tried to put it on the driver but I told him the driver doesn't make sandwiches, YOU do and he had the nerve to ask verbatim "what do you want me to do"?! I don't know Clay I just paid $18 for a sandwich that I didn't eat. I rarely come on here and always reach out to management before I do to give the chance to make it right, and this time they didn't. I guess I'll have to speak with Jose their GM about customer service.
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