I'm not sure why we had been using some of the local big name companies for pool equipment repair. I had a recent experience with one of the biggies not answering their customer service line at all (??) then failed to actually put my appointment on their schedule when I did finally get through. I decided I should look for a different kind of service. I consulted Yelp and called a couple small pool maintenance businesses. The first one did not answer and never returned my call.
Joe with Pacific Blue Pools & Spas answered and told me he would probably be able to come by later the same day. He showed up on time, was courteous and professional. He was able to figure out what the problem was (motherboard cooked in my salt water chlorine generator) in short order. My unit was still under warranty so he was able to get the part and replace it within a week. I appreciate dealing with a responsive professional and will definitely patronize and recommend him.