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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • There are many instances that have forged my opinion of this location, but this is the last straw. This is ridiculous. Checked my mailbox the evening of December 1, 2014 at 8:00pm. I retrieved my letters and the package box key, indicating that I received a delivery too large to fit in my box. When attempting to retrieve the package, the key would not work and the lock would not open. I thought possible because of the colder weather the lock was stuck, so I even sprayed lubricant on the key and lock to attempt to coax the lock to open. I called the 1-800-ASK-USPS and confirmed their offices were already closed, so I made a point of contacting them the following morning at 8:30am (December 2, 2014). I spoke with a representative and received the local phone number for this location (Phone 602-235-9189 and Fax 602-235-9319) and instructed to contact them regarding the issue with the key not working to the large package boxes at my condo. When calling the phone number they provided the line just rings and rings. When someone does finally answer, they sit on the phone or just hang it right back up, as if I can't hear them. I am not deaf, I am not calling on a TTY line. I tell them I can hear them when they do pick up but still no response. One of the instances they just took it off the hook and sat the phone down. I am not use to such horrible service from government employees. Despite what I have heard of others experiences, this is a new one for me. All I need to do is notify my carrier that the box keys don't work, but instead of just being able to relay that message, I am met with dead air on a phone line. I can't even retrieve my packages from the box and with their now shortened hours, it makes it almost impossible to reach them before they close. I am a working, taxpaying American. I work 7am to 4pm and with my job being more than 20 minutes from the office, how likely am I to get service from their counter clerks? Doubtful Why is this so hard and why don't you subscribe to QUALITY and CUSTOMER SERVICE? This is RIDICULOUS, CALAMITOUS AND SAD!!!
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