My family and I were at Emerald yesterday during the busiest point of dim sum traffic. All I can say is, it is total mayhem. There weren't any lines during the time we were there, but I believe that is because they churn through customers in a manner I have never seen before. The tables are smooshed together to get as many in and out quickly. I can't really blame them, I get it. When you have a good thing, capitalize on it. Though, this atmosphere creates a bit of a frantic assembly line feel that I don't particularly find enjoyable.
There is no denying that the food at Emerald is pretty good. When it comes to dim sum, they stand out among the rest as they offer way more options than any other restaurant. Their offerings are unique and plentiful in size but not in overall temperature of dish. Only 1 of the dishes we received were actually the temperature it needed to be. Again, a symptom of the style of restaurant.
Service was perfunctory at best. Cart servers were like street corner merchants hawking their wares. Actually placing items on the table while explaining why you simply needed to have it (in as few words as possible).
Overall, 3 stars is being a little more generous than I should be. But the food is actually not bad.