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  • WARNING!!! DO NOT USE THIS COMPANY FOR ANY PURPOSE!!! AA Auto Care - Previously Purrfect Auto - name changed I would guess because of poor service, bad reviews and horrible management to name but a few things that I have experienced. Now AA Auto Care. Well nothing changed but the name and a few of the employees (including some management). In all due respect, the workers there were friendly. Even the owner, who I talked to several times about my issues gave me the impression he wanted to do the right thing by me - yet the management wouldn't. This leads me to believe it was ALL LIP SERVICE! It is important that you know... This business under both names lied to me, to date fail to follow up and satisfy the work I overpaid for even under warrantee they refuse to do the proper work. Explain: I negotiated to have a rebuilt motor put in my car. They quoted me one price and charged me over $700 more. Out of desperation and the fact that without consulting me first they put the engine they claimed was rebuilt in the car. This took months to fulfil so I was very ready and in need of my car. It only gets worse.... During the subsequent YEAR I have fought with AA Auto et al about this issue, the car has NEVER operated properly, has all kinds of new issues, I've discovered that the engine is a USED engine with many miles on it, leaks oil, has a bad noise, also discovered that my original transmission was stolen and replaced with one from U Pull It (still has the markings on it from that business). Also during one of the many times they held my car for weeks on end, my tool box with tools that were given to me by my Dad who is now dead was stolen from my car. After much patience on my part and mere lip service and poor workmanship on theirs, the car still does NOT run and they have refused to honor the warranty yet told me I was "too demanding" when I wanted the car to run properly. I was event threatened by the man who I was told was there to 'handle complaints.' He basically attempted to get me to fight him at one of their locations on Craig Road. Yes, I have witnesses... This is the most frustrating of all things! I don't know what to do other than to contact an attorney (which I am in the process of giving all the paperwork and records I've keep) and now to write a WARNING to anyone who is thinking about doing work with this company. WARNING I have personally witnessed AA Auto sell services that were not needed to people who came in while I was waiting there. I heard the conversations before and after such sales and it is pure thievery what they do. In CONCLUSION: Horrible workmanship, Theft of Parts and Personal Items, Failure to honor Warranty, and threats of physical harm when confronting them about what they promised they would do!
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