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| - Attention Golden Corral AND the two GC employees that we dealt with at this location -- the one star that I am forced to leave for my experience here is too good for you. I would leave you a -10 stars if it were possible I am down-right horrified by the events that have taken place in the past two hours. Forcing myself to avoid vulgar language in this review is almost too much.
To get right to the point, tonight my boyfriend and I went to this location for dinner (just past 7:00). We paid about $30 for the meal (yikes) and then did the whole select-your-food-buffet thing. Within about 10 minutes of sitting down with our first plates of food, we discovered that the piece of chicken on our plate was raw inside. My boyfriend had eaten a bite and when it didn't taste right, he went in for a closer look. Indeed, despite how it looked on the outside, it was still pink and gooshy on the inside. Ewwwwwwww.
We immediately stopped eating and brought this to the attention of our waitress (Kim). The response that we got? "Eh, that happens sometimes. I'll pass it along" Literally, this was the response.
Uh....I'm sorry, what?
We thought maybe she was having a rough evening/ didn't understand the severity of the situation, so we spoke with the manager (Cathy), who said "Eh, we'll have them pull that pan." When we waited for more of a response, she simply smiled at us and then walked away. ZERO concern shown for the fact that we had already CONSUMED some of this raw chicken. Absolutely infuriated, we couldn't bring ourselves to eat much more and we left.
Halfway home, both of our stomachs did flip flops, and upon returning to the house, what should happen? You guessed it. Violently sick to our stomachs. So, now, I feel awful AND had to pay for it? Not acceptable.
About a half an hour ago, I made the mistake of calling Golden Corral to address this issue. I asked to speak with the manager, and, Lucky me, Cathy again. When I told her what was going on and asked for a refund she cut me off and rudely snapped "Well, you know we can't do that." I responded that this was unacceptable (in an effort to give her a second chance). Nope. Cathy then says that no refund is possible, and they "take classes on this sort of thing, and it is impossible to get a food-borne illness within an hour." She then recommended that they only thing that they can do is encourage us to go to a doctor if we're not feeling well.
I couldn't help myself Yelpers, I laughed. This is one of the most ABSURDLY HORRIBLE customer service interactions I have ever had. And...it gets worse... Cathy then goes on to tell me that she recalls dealing with my boyfriend at I, and that our complaint had nothing to do with the food, it had to do with a dirty spoon.
Nope. Wrong again. That complaint was two tables over from us. We definitely had an issue with the raw chicken, not the spoon. When I tried to explain this, Cathy interrupted me again. I finally said that I would call their corporate office, and she snottily got off the phone.
Yelpers, I am absolutely sickened by this entire situation. Run, don't walk, as far away as you can from this place. If not for the potential food poisoning, then from the genuinely rude customer service and sub-par dining experience.
Hopefully, my concerns will be more appropriately addressed this week when I reach out to the corporate office.
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