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  • This restaurant gets TWO stars instead of ZERO for two reasons. 1) Our server was great at guest recovery and 2) the food was actually VERY good. Here's the problem(s): never upon checking in, or at anytime throughout our meal, did anyone acknowledge our anniversary though it was written on our Opentable reservation. Our food took over an hour and ten minutes to arrive at our table after our initial appetizer...apparently the kitchen "lost" our ticket. The manager never introduced himself although a gentleman in a suit did come by the table, mumble an apology for the food delay and tell us he would come by later to make sure we had everything we needed. He never reappeared accept to question the server about why she thought he should adjust our check (this is total suspicion on my part...I was reading lips). My spouse is a chef. I am a school administrator. We are familiar with systems organization and producing product through the use of human labor. Mistakes happen. Humility goes a LONG way. There was none of this from the staff at this restaurant. A very disappointing anniversary experience considering the caliber of the restaurant and the celebrity name attached to it. As a foodie who researched the location and was excited about a new dining adventure at American Fish, I expected much, much more.
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