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  • Sales service was kind, helpful, and on point at the Robinson location. Furniture is very nice and great, but the problem we have and why we would have a hard time even wanting to recommend Bobs is because of delivery and communication lacking. We were originally supposed to have only two days scheduled for delivery and because of mix ups and missing pieces on their end, we were told four days of needing to take off of work, which is not ideal. To top that off, when I called to talk to customer service at the call center, the man was very rude which was unnecessary. We also had a piece of furniture build incorrectly and the dresser drawers wouldn't open and close correctly. The men who delivered half the furniture originally told me that I could take the dresser out of the box, when I reminded them that it is their job to do and not mine. A coffee table I loved was damaged before delivery which caused the date of delivery to not even happen. Therefore, we called off work this day for no reason. This delivery process was honestly entirely too frustrating and time consuming. I feel as if they need a better communication and tracking system for customers because they have great furniture but do not end with a positive note or result after delivery. Unfortunately it has been too much of a headache when it should be an exciting moment.
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