For the room & facilities, this hotel would definitely get 5+ stars. The bed is ultra-comfortable and the room is a very nice size. The workout equipment and area is also top notch.
As for the front desk staff - they get 1 star at the most. Incredibly rude & impatient. We had bad experiences with two of the staff members we dealt with.
Absolute night and day difference from the wonderful staff at the Pur Hotel in Quebec.