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  • Horrible horrible customer service !! Extremely inexperienced staff!! I would give negative stars if I could!! The RUSSIAN SUPER CHATTY LADY was attempting to give me a pedicure, and she filed deep into the flesh of my toe - blood started oozing out. She had to get two bandages to stop the bleeding. BUT, she was completely unapologetic! I didn't say anything to her, 'coz I was trying to be nice and thought she must already be feeling pretty guilty- and she, instead of apologizing , tried to blame me!!!! Extremely inexperienced!! It was just the second toenail that she attempted to file. PLUS, She was filing my nails in both directions- doesn't she know you're supposed to file in only one direction else the nails become brittle??? When she started filing, I squirmed a little coz I was feeling the cut and told her that. She should've heeded to my discomfort and changed the filing style accordingly. But she didn't. Doesn't she know she should attempt filing at an angle if the toe nail isn't longer than the toe? OR at least file carefully so as to not hurt the flesh. I'll upload the injured toe pic. ON TOP OF EVERYTHING- she shamelessly charged me 5 bucks for "Cutting my nails" - more like charging me for making a deep bloody cut through my toe. This happened 2 days back and it still hurts when I wear shoes. I'm from CA and am accustomed to superior service there. This was the most shameless and worst customer service experience that I've had here. She did my eyebrows first, then I went for the pedicure - The eyebrows she did were just meh. I've had better threading work done elsewhere. Whatever you do, don't go to that lady - fair, dark hair, irritatingly obnoxious & talkative, Russian. My dear lady - please go and take a course in manicure, pedicure and threading. Also, less talking and more focusing on getting things done right!!
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