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  • So I gave In-n-Out a chance, but because of their employee Terri, I'm going to Jack-in-the-Box or Wendy's instead of In-n-Out from now on. Terri was the exact opposite of customer service, and they completely messed up my order despite verbally repeating it accurately back at me (the receipt mismatched with my order). When I started making my order, Terri repeatedly interrupted me with redundant questions, which held up the already huge line behind me (the line curved into the dining area). To make matters worse, Terri scoffed at some points of my order (I was ordering a veggie burger, which is pretty common considering I'm not the only vegetarian/vegan in the world). I had to ask Terri to repeat my order, but they spoke waaay too fast. I had to ask Terri to repeat my order again at a normal pace, which held up the huge line even longer. Just when I thought this couldn't get worse, Terri literallly talked back to me when I asked for my receipt (I felt really sorry for the people waiting in line). Seriously? It's just a piece of paper. Chill. So guess what? Despite Terri repeating my order accurately, the receipt showed a completely differently order. I had to ask for the pickles when my order was ready, and I guess Terri really didn't want me to get french fries. It's okay, I got fries from Jack-in-the-Box instead. Besides, the line was way too huge for me to wait to in just get some fries. So yeah.... never coming back here again, lol. In-n-Out didn't live up to its expectations, and so don't expect to get your money's worth here.
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