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  • Service? hmmmm, not really..... Absolutely loved my buying experience. Love my car! Trying to get my first oil change (complementary) not so much. I was told to arrive 7am, the techs arrive at 8am and then I would know how long my car would take. So, that means an hour wait just to find out how long I'd have wait. If I schedule any time after 12pm I'd more than likely need to leave my car (exact words) - not an easy task for a family that shares acar for work and school. Now, there is also a 'quick lane' option-no appointment necessary. It was suggested to me by phone to come in around lunch time to use this option. I thought that was odd since most people run errands during lunch so I verbally confirmed lunch time would be best. The line of cars at 11:30am was out to the road. I had no idea if I was even in the right place. Once the agent/tech/receptionist (not sure of her title) greeted me at my car I was told there would be a two hour wait, but I could go to their diner. I work, like most of us, and breaking away for 2.5 (service plus drive time) hours is not easy to do. I asked again - to this second person - what time would be best . I was told lunch time is not good - so, completely contradictory to what was said on the phone. I was then told people begin lining up at 6:45am for this 'quick lane' or no appt service. My last purchase was a Toyota and the Toyota service dept was absolutely wonderful. Of course there was a wait but it was a defined wait time and was about an hour. I was able to schedule my appt around work and family commitments. I realize this is a complimentary service (first oil change) but I'm opting to use Firestone. Is it worth my time to sit in a dealership without an hour wait just to know how much longer I need to wait? I'm very disappointed that a basic service cannot be scheduled without a half day commitment. Not all us have free hours during the day. Not all of us have the luxury of a second car or live within walking distance. Again - I am happy with my buying experience, but service needs a bit of service. Customers have paid your salaries - treat their time as your own. The only negative comments in the reviews are with Service. I wish I knew this before making my purchase. Service is so important to keep your customers happy and vehicles moving. I have a feeling this is absolutely not what Sanderson is hoping for. I do hope consumers read these review and consider service to be just as important as a price quote.
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