| rev:text
| - The customer service here was a mixed deal. The manager could have changed my perspective of this location, unfortunately there was no communication of any sort between her and I. So let's begin.
My boyfriend and I came in one night just to take a look at the phones. I was almost ready for the end of the month upgrade so I wanted to see which phone I would want and if there is a possibility of upgrading early. Well, Annmarie was very nice and broke down the options we had. She was very helpful and even informed us about the $200 credit we would get if we turned in any type of smart phone. However, my boyfriend didn't have an early upgrade he needed to turn in both his current phone and an additional smart phone. She had us sold so we went and searched for phones left and right.
My boyfriend went in the next day and got his phone, unfortunately he was unable to get the $200 credit because he was not ready for the upgrade. So, that was just one small mishap where we received the wrong information from a representative. My bf was a bit annoyed at the fact that we were told the wrong information over a $200 credit he was already looking forward to use on additional accessories.
That afternoon, I went ahead and came in at about 3:50pm ish and there was definitely a lot of people. So I got checked in by ... I think his name is Cory, not exactly sure, but it started with a "C". I looked around for about 10 minutes and decided to ask the representative about how long it would take. He said it would be about 30 minutes. So I went ahead and walked around and decided to have a seat. Around 5:00pm I saw the place getting bit emptier and for some reason thought I was soon to be called. Well, 5:20pm hit and I decided to go ask another representative how long it would take, and [Cory] said, "She was here, and then she left and now she's back". I then said that I have been here and haven't left, I have been sitting and waiting since 4pm. Then he called Wayne to help me right away, just to find out that I was not eligible until the next day to upgrade and trade-in. I was irate, but I appreciated Wayne for putting my phone on hold and giving me his number to call him when I would be heading in. He also marked an appointment on his calendar to confirm that I am eligible before coming in.
I asked if there was anything else they could do for me since I waited for over an hour, he said I could check tomorrow on discounts.
David helped me the next day, which btw was amazing. I was definitely still upset about the day before so I let him know my situation and he said he would talk to the manager and see if she would offer anything for my convenience. Sadly, he said she was not able to provide any type of discounts. I knew it wasn't David's fault, but I was extremely bitter (I tried so hard not to show it).
I have to say that I was very displeased with the service provided by the representative guy that checked me in the beginning and the manager. The rep could have checked before assuming I left, I don't even know how you thought I left without even checking. As for the manager, it would've been courteous of you to come and talk to me about the whole situation as well as being unable to provide any type of convenience discount. I honestly would have respected that. Everybody else was quite helpful, so thank you.
As someone who has experience in customer service, managers have always put in 120% effort to provide customer service satisfactory. I am not here to tell you what to do, but your job is dealing with customers, and you definitely showed no compassion for your customers.
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