All I wanted was 2 heavy-duty plastic shipping envelopes to return a purchase to Groupon. John at the UPS Store said he did not have those and went in the back room to get 2 boxes. He taped the boxes together grabbed my packages and sealed them in each box. Then he took my postage-paid labels and affixed them to each box without a word. He took a minute to ring them in and charged me $18 + change. I was confused and dumbfounded. Admittedly, like an idiot I just paid it.
As I started to leave, I felt taken advantage of. I stared at the receipt and turned around. I asked if I could have my packages and get my money back. He said no. I asked why and he said it would ruin the boxes to take them apart. I told him I could take them out without ruining the boxes. He again denied me my refund and packages.
At this point I was very agitated. I said in a loud voice, "So you are charging me $18 for 2 boxes and denying my request for return?" I wanted everyone there to hear. He responded as loud as I was by asking me to leave. I repeated my question. He demanded that I leave. I asked for his business card and he said he didn't have one. I told him I would take the information off the receipt and report him to his franchise operations.
I left and sat I'm my car for a few minutes because I was so disturbed. I then realized that he had my address, and may very well not mail my packages. I went back in to the store and asked for my boxes. He refused to give them to me. He said he was going to call the police if I didn't leave. I asked him to look me in the eye and tell me he would mail my packages, twice. He again threatened to call the police. I left feeling violated and extremely disturbed. I was almost in tears. I should have called the police myself.
So, in conclusion, if you are a masochist and enjoy being overcharged and emotionally violated than go ahead and patronize the UPS Store on Highland next to Frys. This is the exact opposite of customer service.
Otherwise, there is a post office around the corner just off Camelback on 21st St.
Best of luck to all other mailers out there!